ZAWADI Africa ("ZAWADI", "we", "us", or "our") operates the ZAWADI mobile and web application (the "App"), a 90-day sales agent training and performance platform. This policy explains what information we collect, how we use it, and the choices you have, in line with South Africa's Protection of Personal Information Act (POPIA).
1. Information We Collect
Account & profile information — full name, phone number, WhatsApp number, city, country, profile photo, agent/trainer code, role, and your assigned trainer or team.
Location data — with your permission, the App records GPS coordinates while you log field activity (e.g. customer visits and sales leads) so trainers and admins can review territory coverage on a map.
Customer / lead information — when you log a sales interaction, you may enter a prospective customer's name, phone number, and the outcome of the visit. Where required, we record one-time-PIN (OTP) confirmation that the customer consented to be contacted and to the processing of their information.
Activity & performance data — daily "battle stats", training progress, scores, and coaching history generated as you use the App.
Authentication data — your email address and a securely hashed password, managed by our authentication provider (Supabase Auth).
2. How We Use Information
- To create and manage your account and verify your identity.
- To track your 90-day training progress and performance metrics.
- To enable trainers, team leaders, and admins to support and manage their downline agents.
- To display territory coverage and field activity on a map.
- To send one-time PINs (OTP) for customer consent verification via SMS.
- To improve the App and provide coaching recommendations.
3. Sharing of Information
We do not sell your personal information. We share information only with:
- Supabase — our backend database, authentication, and storage provider, which hosts data on our behalf.
- SmsPortal — our SMS provider, used solely to deliver one-time PINs for customer consent verification.
- Your trainer, team leader, or platform administrators, who can view data for agents in their downline as part of the program.
- Authorities, where required by law.
4. Data Retention
We retain your information for as long as your account is active or as needed to provide the program, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion at any time as described below.
5. Your Rights
Subject to POPIA and other applicable law, you may:
- Access, correct, or update your personal information from within the App.
- Request a copy of the personal information we hold about you.
- Request deletion of your account and associated personal information.
- Withdraw consent for location tracking via your device settings (this may limit some App features).
6. Requesting Account & Data Deletion
To request deletion of your ZAWADI account and all associated personal data, email us at jeandre@zawadi.africa from the address registered to your account, with the subject line "Data Deletion Request". Agents can also use the "Request Data Deletion" option under Account in the App, which opens a pre-filled email.
We will verify your identity and process the request within a reasonable time, except where we are required to retain certain records by law (e.g. financial or compliance records).
7. Security
We use industry-standard measures, including encryption in transit and row-level security on our database, to protect your information against unauthorized access, alteration, or disclosure.
8. Children's Privacy
The App is intended for sales agents who are 18 years of age or older. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page.
10. Contact Us
Questions about this policy or your personal information can be sent to jeandre@zawadi.africa.